Captain, Engagement (Attractions)
$ 3,200 - $ 3,200 / Per Mon
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Job Responsibilities
Monitor performance, provide training and coaching, and lead initiatives to improve overall engagement and satisfaction levels.
To observe staff and guest interactions and confer frequently with service staff to ensure guest satisfaction.
To train and groom staff regularly so that the staff are well-advised and have proper presentation in line with company policy.
To coordinate with various departments to ensure seamless execution of events and programs
To engage with guests through interactive activities, tours, and educational programs.
To provide exceptional customer service and ensue all interactions contributes to a positive and memorable guest experience
To oversee the logistics and execution of programs, ensuring all aspects run smoothly and efficiently.
To ensure all activities and programs comply with safety regulations and standards.
To maintain a safe and welcoming environment for all guests and staff.
To work with the Attraction leadership team on planning, development, and implementation of new programs for the Attractions team.
Any other related duties as directed.
Job Requirements
Education & Certification
No formal education required
Experience
Prior experience in a supervisory or leadership role within engagement, guest services in hospitality and attractions industry
Other Prerequisites
Possess a good sense of spontaneous positivity and creative impromptu thinking
Experience in developing and implementing engagement initiatives.
Enthusiastic attitude and vibrant persona with an eagerness for friendly interactions
Passionate and love interacting with children
Monitor performance, provide training and coaching, and lead initiatives to improve overall engagement and satisfaction levels.
To observe staff and guest interactions and confer frequently with service staff to ensure guest satisfaction.
To train and groom staff regularly so that the staff are well-advised and have proper presentation in line with company policy.
To coordinate with various departments to ensure seamless execution of events and programs
To engage with guests through interactive activities, tours, and educational programs.
To provide exceptional customer service and ensue all interactions contributes to a positive and memorable guest experience
To oversee the logistics and execution of programs, ensuring all aspects run smoothly and efficiently.
To ensure all activities and programs comply with safety regulations and standards.
To maintain a safe and welcoming environment for all guests and staff.
To work with the Attraction leadership team on planning, development, and implementation of new programs for the Attractions team.
Any other related duties as directed.
Job Requirements
Education & Certification
No formal education required
Experience
Prior experience in a supervisory or leadership role within engagement, guest services in hospitality and attractions industry
Other Prerequisites
Possess a good sense of spontaneous positivity and creative impromptu thinking
Experience in developing and implementing engagement initiatives.
Enthusiastic attitude and vibrant persona with an eagerness for friendly interactions
Passionate and love interacting with children
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