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Cluster Manager

Salary undisclosed

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Availability Status

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Language

  • All deliverables and correspondence be written in readily comprehensible English Language.
  • The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

  • Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.
  • To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.
  • To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
  • Experience in Situational Management to provide Ad-hoc instructions to the team.
  • Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.
  • Experience in managing Complaints, identify training needs and coaching SD agents.
  • Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.


PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R21100696 (Agnes Goh Li Er)