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Customer Service Agent

Salary undisclosed

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We're Hiring: Customer Service Agent - First Level Helpdesk (Singapore)

Key Responsibilities:

  • Provide exceptional first-call resolution for users contacting our public-facing hotline, addressing inquiries and troubleshooting issues.
  • Collaborate with internal support and product teams to resolve requests promptly.
  • Ensure all incidents are properly documented, escalated, tracked, and followed up as required.
  • Perform outbound calls to users requesting callbacks.
  • Respond to customer emails and manage chatbot interactions, ensuring seamless communication.
  • Handle the pressures of a fast-paced environment, providing excellent service under stress.

Requirements:

  • Prior experience in Customer Service Management and Contact Centre environments is mandatory.
  • Strong communication skills, attention to detail, and a customer-first mindset.

Send your resume to [email protected]

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