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Field Services Engineer

Salary undisclosed

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Responsibilities:

  • Act as the primary liaison between Engineering and Field Support;
  • Act as a technical consultant for Support and offer solutions for customers’ problems;
  • Lead troubleshooting on applicable software, operating systems (i.e. Microsoft Windows, UNIX, Linux, and etc.) and network environments;
  • Manage and maintain incoming support tickets and phone calls from customers from receipt through resolution;
  • Work effectively with all hardware components that are part of our software platform;
  • Engage in the development, testing and implementation of new systems and solutions;
  • Prepare accurate and timely reports for Operations Stakeholders;
  • Work with software development engineers to understand the overall technical architecture and how each feature is implemented;
  • Perform design, implementation and maintenance of single product modules/sub-systems or on lower level issues of multiple products;
  • Retrofit code fixes for base issues into customer environment;
  • Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for customer reported issues;
  • Establishes technical proficiency in design, implementation and unit testing.

Requirements:

  • Candidate must possess at least a Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Electrical/Electronic/Information Technology/Computer Science ) or equivalent
  • Two years of experience or equivalent proficiency in application support. Must have experience with .NET, SQL or C# programming;
  • Knowledge of networking and IP/TCP protocol
  • General knowledge in CCTV, Access Control and System Server etc.
  • Good communication skills and positive working attitude.
  • Having knowledge of .Net technologies, SQL server, tracing and understanding of the logs;
  • Reliable team player that is on-time, engaged, and contributing;
  • Eager to take on issues & tickets, resolve them rapidly for Support and for the end-customers;
  • A broad technical curiosity and proven technical understanding;
  • Experience scripting, debugging the code and configurations is desired;
  • Familiarity with SQL databases (MS SQL Server, MySQL, Oracle, similar);
  • Ability to work independently and as a team member;
  • Candidate must possess a Class 3 driving license