Field Services Engineer
Salary undisclosed
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Responsibilities:
- Act as the primary liaison between Engineering and Field Support;
- Act as a technical consultant for Support and offer solutions for customers’ problems;
- Lead troubleshooting on applicable software, operating systems (i.e. Microsoft Windows, UNIX, Linux, and etc.) and network environments;
- Manage and maintain incoming support tickets and phone calls from customers from receipt through resolution;
- Work effectively with all hardware components that are part of our software platform;
- Engage in the development, testing and implementation of new systems and solutions;
- Prepare accurate and timely reports for Operations Stakeholders;
- Work with software development engineers to understand the overall technical architecture and how each feature is implemented;
- Perform design, implementation and maintenance of single product modules/sub-systems or on lower level issues of multiple products;
- Retrofit code fixes for base issues into customer environment;
- Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for customer reported issues;
- Establishes technical proficiency in design, implementation and unit testing.
Requirements:
- Candidate must possess at least a Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Electrical/Electronic/Information Technology/Computer Science ) or equivalent
- Two years of experience or equivalent proficiency in application support. Must have experience with .NET, SQL or C# programming;
- Knowledge of networking and IP/TCP protocol
- General knowledge in CCTV, Access Control and System Server etc.
- Good communication skills and positive working attitude.
- Having knowledge of .Net technologies, SQL server, tracing and understanding of the logs;
- Reliable team player that is on-time, engaged, and contributing;
- Eager to take on issues & tickets, resolve them rapidly for Support and for the end-customers;
- A broad technical curiosity and proven technical understanding;
- Experience scripting, debugging the code and configurations is desired;
- Familiarity with SQL databases (MS SQL Server, MySQL, Oracle, similar);
- Ability to work independently and as a team member;
- Candidate must possess a Class 3 driving license
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