Sales Manager (Hotels & Hospitality) - Rooms Division

Liberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road to source for a Sales Manager for their Rooms Division. The role is responsible with optimizing revenue through effective room reservations, driving sales growth, maximizing business opportunities, and increasing conversion rates.

Scope of Work:

• Securing new business and maintaining relationships with existing accounts.
• Maximizing group room revenue, managing room blocks, and overseeing group attrition.
• Handling negotiations, execution, and final billing for group bookings.
• Identifying revenue gaps and proposing strategies to address shortfalls.
• Understanding client needs through calls, in-person meetings, and other forms of communication, leading to successful sales.
• Efficiently preparing quotes, sending contracts, and following up promptly.
• Conducting hotel tours for prospective clients.
• Managing the hotel reservation system for room and event bookings.
• Communicating client needs to relevant departments promptly and accurately.
• Building and maintaining strong client relationships, regularly updating customer information, and reporting feedback to the hotel.
• Recommending other properties within the hotel group to clients.
• Sharing market and industry insights with the Sales team to capitalize on business opportunities.
• Staying informed about competitors, including their key clients, services, and promotional strategies, and reporting findings to the Commercial or Sales Director.
• Welcoming VIPs, key clients, and team leaders upon their arrival.
• Facilitating communication between the Sales and Operations teams and assisting with event follow-ups as necessary.
• Addressing guest feedback or complaints.
• Consistently maximizing sales and accurately forecasting revenue for groups and events.
• Supporting the Sales Director or representatives with quotes and contracts as needed.
• Contributing to marketing plan development and collaborating to meet budget goals.
• Leading or attending meetings as required.
  
  
  

What we are looking for:

• Bachelor's Degree or Diploma in Business, Hospitality Management or related courses.
• Minimum 3 years of relevant experience in a large international hotel chain.
• Demonstrated and proven track record in utilising in local and international market trends to develop and drive sales initiatives to achieve sales targets.
• Good communication, organization and presentation skills.
• Able to work under strong pressure.
• Understand local customers and have strong market analysis ability.