Capability and Quality Management Specialist (Insurance background preferred)

Responsibilities

• Evaluate individual staff performance through regular quality audits to ensure all customer interactions meet professional, quality and compliance guidelines

• Conduct regular call sharing with staff to ensure alignment of best practices and high service standards

• Identifying training and development needs through analysing data to identify areas of improvement

• Conduct thematic reviews examining themes across multiple products, services or processes to identify trends, patterns and common issues

• Supporting in the design of training and development programmes based on the needs of the organization and the individual;

• Supporting in evaluation of training and development programmes;

Requirements

• A recognized degree / Graduate

• Knowledge/working experience of Singapore Insurance is preferred

• Good learning attitude, analytical, problem solving and with good time management skills.

• Excellent interpersonal and communication skills with an ability to write well

• Experience in a customer service environment or related position, preferably in a financial industry

• Must be proficient in English language

• Committed, self-disciplined, Customer Service oriented, able to multitask with an eye for details.

• Ability to work independently, and with high level of initiative in a high pressure and tight timeline environment

• Team worker, works well under pressure and self-driven

Need SPR & Citizens only

Drop your resume to [email protected]

WhatsApp- +65 31637215