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Associate Specialist, IT Operation Support (SAP - Non Gaming)

Salary undisclosed

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Job Responsibilities:

  • Understand and driving the resolution of defects on a timely manner
  • Serve as IT applications operations & support escalation point for business users and ensure accurate & effective delivery of all vendors contracted services and SLAs
  • Take ownership of critical incidents, managing stakeholders (e.g. business users, senior management, IT teams) while ensuring the incident can be resolved within SLA
  • Support Systems and related projects, manage change process, evaluate change impact, develop test scripts and execute User Acceptance Test
  • Liaising with various sub-systems, Business Units and IT to ensure successful execution of System integration tests
  • Assist Project Manager in the planning and execution of plan
  • Lead the applications support team to continually improve the end user experience and customer satisfaction
  • Ensure audit reviews and compliance related activities are completed on time with no escalation
  • Identify operational risks that could compromise contractual commitments and work with relevant stakeholders to mitigate them
  • Produce operational monthly reports for business users & IT senior management

Job Requirements:

  • Minimum 5 years of working experience in IT
  • Experience with S4Hana, SuccessFactors, Ariba and Oracle would be an added advantage
  • A highly motivated self-starter who possess positive mindset, a doer mentality, proactive with a strong sense of ownership
  • Experience in managing managed services delivered services
  • Able to understand, appreciate and translate business problem into solutions
  • Strong stakeholder management including vendor management
  • Good business acumen and ability to negotiate with business partners
  • Strong customer orientation and able to manage customer expectations
  • An excellent communicator
  • Ability to work under pressure on critical incidents and possess strong interest, passion in technology and its application
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change in a fast-paced environment
  • Demonstrate strong analytical, problem solving, communication and attention to detail
  • Ability to adapt in a fast-paced environment
  • Solid organizational skills including attention to details
  • Prior exposure to resorts (ticketing, hotels, F&B or retail systems) or digital systems (websites and mobile apps) is advantageous