Spa Manager
Salary undisclosed
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* Gross monthly salary of $6000+ *
Job Title: Operations Manager – Luxury Massage & Spa
Location: Jurong (Singapore)
Job Overview:
- Our client operates multiple luxury spa branches in Singapore. They are looking to hire 2 x Spa Operations Managers who can oversee and elevate the daily functions of their spas.
- Working hours 5 days 44 hours a week, fully onsite.
- Annual leave of 10 days + 1 day per additional year of service (cap at 14 days).
- Singaporeans or Singapore PRs preferred due to quota limitations *
Key Responsibilities:
- Oversee daily spa operations, ensuring the highest levels of service and customer satisfaction.
- Manage, train, and motivate team of 30 staff, ensuring adherence to spa protocols and customer care standards.
- Develop and implement operational strategies to improve service delivery and efficiency.
- Monitor inventory, supplies, and procurement to ensure smooth operations.
- Handle customer inquiries, complaints, and feedback with professionalism.
- Collaborate with the marketing team to drive customer engagement and retention strategies.
- Ensure compliance with health and safety regulations within the spa environment.
- Prepare and manage budgets, financial reporting, and operational forecasts.
- Foster a positive work environment that enhances employee satisfaction and productivity.
- Maintain the spa’s upmarket image through attention to detail in service quality, cleanliness, and customer experience.
Qualifications:
- A minimum of 2 years in a management role within the luxury or wellness sector.
- Diploma or Degree not required.
- Excellent customer service and communication skills
- Prior spa management experience will be given priority consideration
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