Customer Service Supervisor/ Manager (Furniture)
$ 3,500 - $ 3,500 / Per Mon
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Key Responsibilities:
1. Customer Service
Attend to phone calls
Timely respond to customer's inquiries relating to product, service, warranty and delivery
Manage customer’s concern and resolve issues
Immediate responds to on-the-ground delivery situation
Maintain detailed records of customer's complains, defects, cost and servicing records
Work with Servicing supervisor to follow up on product servicing and repair (Warehouse visit required)
Issue and follow up on claims and spare parts arrangement with vendor
Work with CSD to ensure reports are updated
All other ad hoc duties as and when required
Other Information:
Working Hours: 5.5 days week
Weekday: 09:00 am to 6:00 pm / 10:00 am to 7:00 pm
Saturday: 10:00 am to 2:00 pm / 2:00 pm to 6:00 pm
Skills and Qualifications:
General Skills/ Attributes
Proficient in using Microsoft Office and Excel
Knowledge in SAP will be an advantage
Fluent verbal communication in English and other languages preferred
Excellent verbal, written and interpersonal communication skills and telephone etiquette
Customer centric attitude and work well under pressure
Compose in handling complaints and emergencies
Detail oriented and works with a high degree of accuracy
Good follow-up skill and well organized
Experiences
2 years experiences in customer service supervisory role
Claim management
Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
Ability to handle difficult customers
Qualifications
Minimum GCE ‘N’ level or ‘O’ Level
1. Customer Service
Attend to phone calls
Timely respond to customer's inquiries relating to product, service, warranty and delivery
Manage customer’s concern and resolve issues
Immediate responds to on-the-ground delivery situation
Maintain detailed records of customer's complains, defects, cost and servicing records
Work with Servicing supervisor to follow up on product servicing and repair (Warehouse visit required)
Issue and follow up on claims and spare parts arrangement with vendor
Work with CSD to ensure reports are updated
All other ad hoc duties as and when required
Other Information:
Working Hours: 5.5 days week
Weekday: 09:00 am to 6:00 pm / 10:00 am to 7:00 pm
Saturday: 10:00 am to 2:00 pm / 2:00 pm to 6:00 pm
Skills and Qualifications:
General Skills/ Attributes
Proficient in using Microsoft Office and Excel
Knowledge in SAP will be an advantage
Fluent verbal communication in English and other languages preferred
Excellent verbal, written and interpersonal communication skills and telephone etiquette
Customer centric attitude and work well under pressure
Compose in handling complaints and emergencies
Detail oriented and works with a high degree of accuracy
Good follow-up skill and well organized
Experiences
2 years experiences in customer service supervisory role
Claim management
Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
Ability to handle difficult customers
Qualifications
Minimum GCE ‘N’ level or ‘O’ Level
Similar Jobs
