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Bank Call Center Agent (Fresh grads welcome! / Midnight shift / 5 days)

$ 3,800 - $ 3,800 / Per Mon

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified
*Award-Winning Customer Service


*Promising Career Progression
*Training provided and continuous support from superior

*5 days' work week,
Rotating shift, 1 weekday & 1 weekend off

Location: Changi OR Jurong East
Contract: 12 Months / 6 months

Working hours:

AM
- 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM
PM
- 1PM to 12 Midnight (8 hours working hours), example 1PM to 10PM or 2PM to
11PM

Job Description:

Provide personalized service over the telephone to customers regarding banking products, accounts, and service inquiries in an effective and efficient manner.
Understand customers’ needs and offer appropriate solutions and attention.
Identify cross-sell opportunities during customer interactions.
Consistently deliver high-quality service to achieve total customer satisfaction.
Solicit customer feedback and identify problem trends to recommend improvement actions.

Requirements:

Call center experience is advantageous.
Excellent interpersonal skills and a positive attitude.
Proficiency in MS Office.



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