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Help Desk Analyst

Salary undisclosed


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Role: L1 Support Engineer

As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies.

Responsibilities

• Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience

• Learning and utilizing specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes

• Handle customer complaints and escalations (via phone, email, chat) by talking to customers directly.

Skills & Experience:

• Technical support experience preferred

• Understanding of Networking, Microsoft Windows, Mobile apps, etc.

• Understanding of wireless communication

Essential:

• Openness – Adds demonstrable value to team

• Reliability - Attention to detail

• Openness - Team Working

• Velocity – operates with energy, direction, speed and quality. Motivational and pro-active

• Velocity & Openness - Adaptability