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Role: L1 Support Engineer
As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies.
Responsibilities
• Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience
• Learning and utilizing specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
• Handle customer complaints and escalations (via phone, email, chat) by talking to customers directly.
Skills & Experience:
• Technical support experience preferred
• Understanding of Networking, Microsoft Windows, Mobile apps, etc.
• Understanding of wireless communication
Essential:
• Openness – Adds demonstrable value to team
• Reliability - Attention to detail
• Openness - Team Working
• Velocity – operates with energy, direction, speed and quality. Motivational and pro-active
• Velocity & Openness - Adaptability
As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies.
Responsibilities
• Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience
• Learning and utilizing specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
• Handle customer complaints and escalations (via phone, email, chat) by talking to customers directly.
Skills & Experience:
• Technical support experience preferred
• Understanding of Networking, Microsoft Windows, Mobile apps, etc.
• Understanding of wireless communication
Essential:
• Openness – Adds demonstrable value to team
• Reliability - Attention to detail
• Openness - Team Working
• Velocity – operates with energy, direction, speed and quality. Motivational and pro-active
• Velocity & Openness - Adaptability
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