Business Analyst / IT CRM Analyst (Consumer Retail)
Salary undisclosed
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Responsibilities:
Responsible for managing CRM initiatives, project lifecycles, and stakeholder engagement to ensure alignment with business objectives.
- Leading CRM projects from gathering business requirements to post-deployment support, with a focus on SugarCRM customization, integration with mobile apps, and UI/UX collaboration.
- Overseeing system testing, data migration, and go-live preparations, ensuring smooth rollouts and ongoing support.
- Preparing training materials, conducting user training, and improving the user experience based on feedback.
- Acting as the primary contact for internal teams and external vendors, ensuring effective communication and timely project delivery.
Profile
- Minimum Bachelor’s Degree/Diploma in IT or Computer Science
- Strong experience in managing CRM projects,
- Candidate with experience in SugarCRM had an added advantages.
- Experience in mobile app integration and system customization.
- Experience in SIT, UAT, and project implementation.
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