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Business Analyst / IT CRM Analyst (Consumer Retail)

Salary undisclosed

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Responsibilities:

Responsible for managing CRM initiatives, project lifecycles, and stakeholder engagement to ensure alignment with business objectives.

  • Leading CRM projects from gathering business requirements to post-deployment support, with a focus on SugarCRM customization, integration with mobile apps, and UI/UX collaboration.
  • Overseeing system testing, data migration, and go-live preparations, ensuring smooth rollouts and ongoing support.
  • Preparing training materials, conducting user training, and improving the user experience based on feedback.
  • Acting as the primary contact for internal teams and external vendors, ensuring effective communication and timely project delivery.

Profile

  • Minimum Bachelor’s Degree/Diploma in IT or Computer Science
  • Strong experience in managing CRM projects,
  • Candidate with experience in SugarCRM had an added advantages.
  • Experience in mobile app integration and system customization.
  • Experience in SIT, UAT, and project implementation.