Administrative Executive (Customer Services Centre)

What The Role Is

As a Customer Service Executive in the Home Ownership Eligibility Department of HDB, you will be part of the team that guides flat buyers and sellers in their respective home ownership journeys by meeting their information needs and addressing their queries with empathy.

What You Will Be Working On

• Provide advice on the policies and processes for the purchase of new flats, sale/ purchase of resale flats and application for HDB housing loan via call, email or text messaging
• Promote and guide the public on the use of HDB’s digital platforms and e-Services
• Deliver positive service experience, address queries effectively and accurately as well as escalate requests for prompt resolution if needed
• Document enquiries succinctly for reporting and analysis
• Work as a team to ensure key performance indicators and service standards are met
• Engage actively in initiatives for process improvements
• Any other duties assigned
  
  
  

What We Are Looking For

• Possess good interpersonal, verbal and written communication skills
• Have a customer-centric mindset, with a positive attitude
• Be meticulous and able to work independently
• Be resourceful, and able to manage the needs of diverse customer profiles
• Experience in customer service or call centre will have an added advantage
  
  
  

Successful candidates will be offered a 1+1 year contract.

All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.