Digital Claims Manager, APAC

Job Description

Working closely with the Head of Claims and reporting to the Head of Claims Operations, APAC, your main responsibilities will be leading, driving and strategising the customer facing digital claims transformation roadmap and initiatives for Chubb to support the delivery of Chubb’s enhanced technology driven digital channel experiences.

On a day to day basis you will act as a central point of contact between the Local/Regional/Global IT, Operations, Distribution and Digital teams and simultaneously tackle the customer facing digital needs of the business to optimise Chubb’s digital claims offering.

Your key objectives will focus on leveraging technology to transform claims handling, enhance customer experience, and drive operational efficiencies, all while aligning with the overall business strategy and fostering a culture of continuous improvement.

This role is dynamic, requiring a balance of technical acumen, customer focus, and stakeholder engagement.

Responsibilities

• Develop and execute a comprehensive digital strategy for claims transformation that aligns with the company’s overall objectives and enhances customer experience
• Function as the Customer Facing Digital Claims ambassador for the Region and communicate the Claims Regional/Global Roadmap and influence senior leaders to set and achieve goals
• Identify opportunities for improvement and implement digital tools that enhance customer engagement and satisfaction.
• Collaborate with Digital team for Pipeline and capability alignment
• Participate in the creation of RFPs from Digital Claims perspective
• Participate in meetings with potential partners for presenting/pitching the Claims Digital capabilities
• Point of contact for any regional Digital initiative that involves Claims
• Work closely with IT, Operations, Digital, Regional & COG Claims teams to ensure seamless integration of digital tools and platforms, overseeing the implementation and maintenance.
• Work with LOB managers to establish and monitor key performance indicators (KPIs) to assess the effectiveness of digital initiatives, making data-driven recommendations for continuous improvement.
• Provide training and support to claims staff on new digital tools and processes, fostering a culture of innovation and digital adoption
• Stay updated on industry trends and emerging technologies in the insurance sector, leveraging this knowledge to keep the company at the forefront of digital claims management.
  
  

Qualifications

Skills & Experience Required:

• 10+ years insurance experience (claims experience preferred)
• Project Management experience will be preferred
• Experience directly or indirectly in the Digital space preferred
• Experience with working in a cross-functional team and with team members in different geographical locations
• Experience in directly communicating with and managing expectations of both internal and external executive stakeholders.
• Demonstrated experience in driving digital transformation projects, preferably within the insurance sector
• Broad knowledge of insurance industry and claims processes
• Excellent interpersonal and communication skills
• Effective collaboration with other leaders and across teams
• Ability to multi-task and work in a fast paced environment
• Excellent time management skills, well organised and able to effectively prioritise tasks to meet required deadlines
• Good leadership skills and ability to work well within a team
• Excellent knowledge of online trends and digital development, and a passion for all things digital
• Strong analytical and problem-solving abilities, with a focus on customer-centric solutions.
• Adaptability to changing market conditions
• Proactive and able to use initiative
• Change management
• Willingness to travel