Head, CIO Office

Head, CIO Office (CIOO) plays a key role in supporting CIO in bolstering NTU’s standing as a world-class institution with an increasingly international and diverse student body and faculty leveraging on Technology as the key enabler. The incumbent will be an integral part of CITS leadership team, working with CIO and Dy CIO to provide strategic leadership and support for all aspects of NTU’s IT services from Infrastructure, Cyber Security, AI, Data Analytics, Enterprise Applications to Learning Technologies.

A few areas of focus will be on the data analytics and AI, where the incumbent will drive the Technology Enabled Future (TEF) Programme to establish and implement the multi-year Digital Masterplan, and the management of key IT projects such as Smart Campus Initiatives. The incumbent will focus on effective planning, governance, and compliance across technology initiatives while fostering collaboration between various departments to meet the university’s evolving needs. The ideal candidate will excel in influencing key stakeholders, driving alignment, and providing comprehensive support to IT leadership.

Responsibilities

• Collaborate with the IT Directors to establish the development of the multi-year IT strategy, technology roadmap and annual work plan for the University.
• Establish and maintain a cohesive IT architecture to guide the implementation and integration of technology solutions across the University.
• Assist in the identification of innovations, technologies, and system solutions that enhance user experiences and support the adoption of new technologies aligned with the university’s business strategy.
• Manage the preparation and execution of the annual budget, ensuring prudent allocation of resources and ongoing monitoring of expenditures in line with institutional priorities.
• Oversee a portfolio of key IT projects, ensuring performance metrics are met and progress is regularly reported to executive leadership.
• Faciliate governance and compliance activities, including the Sunrise Program, by collaborating with departments to strengthen IT governance and ensure adherence to the univeristy’s policies and regulations.
• Oversee the ISO 20000 Certification for Service Management, and the effective management of the IT Service Management System using ServiceNow.
• Responsible for the IT audit process, working with internal and external auditors to plan, execute, and review audits, while ensuring timely resolution of audit findings.
• Lead the team in piloting new tools and platforms on AI, Analytics and Automation, under the Centre of Excellenace initiative.
• Develop the AI and Data Analytics strategy plan for the University.
• Collaborate with NTU’s HR department to develop IT job frameworks, contribute to capability building, and ensure the continuous upskilling of the IT workforce to meet the University’s evolving needs.
• Oversee the Office Administration for CITS.
  
  

Requirements

• A degree in Computer Science, Computer Engineering, Software Engineering or related disciplines
• Professional certifications in ITIL, Cyber Security, Project Management or other IT governance would be an added advantage.
• At least 20 years of IT management experience, with the last 10 years in a senior leadership role, preferably running a CIO Office in a complex, multicultural organization.
• Demonstrated success in overseeing large-scale end-to-end IT projects, including the adoption of innovative technologies to drive organizational success.
• Strong ability to influence and support senior leaders, build relationships, and work across multiple departments to drive alignment on strategic IT initiatives.
• Demonstrated capacity to think strategically and analytically, particularly in helping develop IT plans that align with organizational goals
• Strong in innovation with the ability to consistently create new and better ways to support the NTU’s mission and vision.
• Strong track record in managing IT governance, audit, and compliance programs within large institutions.
• Possess excellent interpersonal and communication skills with the ability to engage effectively with senior leadership, IT teams, and other key stakeholders.
  
  
  

Hiring Institution: NTU