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After Sales Support Manager

Salary undisclosed


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Job Responsibility:

  • Oversee forecast, pipeline, and baseline accuracy for revenue types across regions for MNC accounts.
  • Lead weekly and regular customer conference calls and business reviews focusing on operational performance.
  • Manage issue resolution with third-party vendors and serve as the escalation point for major customer issues.
  • Coordinate multiple customer accounts at regional and global levels, ensuring operational excellence and customer satisfaction.
  • Drive functional issue resolution and strategic initiatives from a management perspective.
  • Act as a key member of the Regional Program Management Team, fostering cross-functional partnerships.
  • Ensure customer KPIs and Service Level Agreements (SLAs) are consistently met and drive regular improvement initiatives.
  • Maintain and update regional SOPs and encourage best practices across teams.
  • Lead and participate in customer-related activities across various functional areas, including sales, customer service, billing, and operations.
  • Play a vital role in sourcing vendors and advising on cost reduction strategies while meeting customer requirements.
  • Tasks as per assigned by superior

Requirements

  • Degree in Business, Logistics, Supply Chain, Information Technology, or a related field.
  • Minimum of 3 years' experience in a similar role within the logistics or related industry.
  • Proven background in Customer Relationship Management or operational roles.
  • Strong decision-making capabilities and effective planning skills.
  • In-depth knowledge and expertise in the logistics field.
  • Excellent customer relationship management and performance management skills.
  • Experience in virtual/remote management and working within a cross-functional/matrix organization.
  • Independent, with cross-cultural management experience.
  • Excellent communication, interpersonal skills, and a strong team player approach.

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning
    • Tuesday: Morning
    • Wednesday: Morning
    • Thursday: Morning
    • Friday: Morning
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $3,800 - $4,500 per month