Associate, Customer Service (Changi North)

Roles & Responsibilities:

• Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
• Updating and entering in all information in the Warehouse Management System (WMS)
• To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
• Export process: warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
• Import process: clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
• Communicating with inter offices, customers, warehouses, carriers, transporters and 3rd party vendors.
• Ensure daily, weekly, and monthly reports are up-to-date and provided to the department head on a timely basis.
• Communicate discrepancies/issues to team supervisor/manager when necessary
• To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
• Making sure that workplace safety rules & DSV Policy are being followed
• Ensure all customers' standard operating procedures are followed and updated
• To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned

To be successful in this role, you will require the following:

• GCE ‘O’ Level with minimum 2 years relevant experience
• Demonstrated warehouse and customer service experience
• Excellent written and oral communications skills
• Strong problem-solving ability
• On-job training will be provided
• Meticulous, able to work independently and a team player
• Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assigned by the management
• Knowledge of SAP and WMS systems is essential
• Additional knowledge on permit declaration is an advantage
• Only Singaporeans are welcome

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • Saturday: Morning, Afternoon
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 15 October 2024