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Airport Customer Service Officer

$ 2,500 - $ 3,000 / Per Mon

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Responsibilities (includes but not limited to):

  • Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
  • Front-desk duties at exclusive premier lounges.
  • Oversee and lead a team of passenger service agents.
  • Make final decisions in ensuring a positive passenger experience and satisfaction.
  • Guide, develop, motivate, and mentor your team to the best of discipline standards.
  • Ensure that compliance standards and SOPs are met.
  • Assist Duty Manager accordingly. (eg: Daily deployment)

Requirements:

  • Local Diploma (Service, hospitality, tourism or related disciplines preferred)
  • PR with non-local diploma will be considered for Customer Service Agent role instead
  • Cheerful with pleasant communication skills
  • Proficient in English and a second language for effective communication with international passengers
  • Comfortable with working 6-days work week, rotational shifts (Morning / Afternoon / Overnight)
  • Work in Changi Airport

Benefits:

  • Shift allowance
  • Staff transport after midnight
  • OT pay after 44hours work/week
  • Entitled to

1) AWS

2) Performance bonus

3) Joining bonus

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Job Types: Full-time, Permanent

Pay: $2,500.00 - $3,000.00 per month

Schedule:

  • Holidays
  • Shift system
  • Weekend availability

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus
  • Signing bonus

Work Location: In person

Application Deadline: 23/10/2024