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Customer Relations Officer

$ 2,500 - $ 2,800 / month

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Job Responsibilities

  • Work with all stakeholders to assist in maintaining high level of customer experience standards
  • Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products and/or services
  • Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel valued
  • Provide excellent and consistent level of customer service
  • Making sales or recommendations for products or services that may better suit client needs
  • Key role involves performing outbound calls to existing customers to remind customers of their upcoming vehicle maintenance and invite customers to book their appointments early

JOB REQUIREMENTS

  • Preferably with a Diploma in Commerce or relevant field
  • At least 2 years of relevant experience as a customer care specialist in a Contact Centre or Tele-marketing environment
  • Excellent customer services skills and pleasant telephone etiquette
  • Possess strong accountability to high quality of service
  • Possess strong communication skills
  • Familiarity with Sales Force CRM / Digital transformation will be a plus

Job Types: Full-time, Permanent

Pay: $2,500.00 - $2,800.00 per month

Benefits:

  • Health insurance

Schedule:

  • Shift system

Supplemental Pay:

  • Performance bonus

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person