Senior / Guest Service Assistant (Village Hotel Katong by Far East Hospitality)
Salary undisclosed
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Summary
If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.
Responsibilities
Create positive and memorable guests’ experiences within the hotel lobby and reception area.
Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
Approach any additional tasks assigned by superiors diligently and professionally.
Requirements
PSLE or equivalent.
Willing to perform rotating shifts.
Positive attitude with outgoing personality and good communication skills.
Experience in hospitality and knowledge of Opera is preferred.
If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.
Responsibilities
Create positive and memorable guests’ experiences within the hotel lobby and reception area.
Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
Approach any additional tasks assigned by superiors diligently and professionally.
Requirements
PSLE or equivalent.
Willing to perform rotating shifts.
Positive attitude with outgoing personality and good communication skills.
Experience in hospitality and knowledge of Opera is preferred.
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