Epicareer Might not Working Properly
Learn More

Customer Service Officer (CC)

$ 2,500 - $ 2,500 / Per Mon

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified
Job Description:

Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requests
Understands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP)
Identifies and executes appropriate solutions to address customer queries, feedback and requests
Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards
Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients’ system
Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices

Job Requirements:

At least GCE ‘O’ Levels or equivalent
2 years of working experience in the customer service or Control Centre roles is preferred
Excellent customer service and communication skills
Proficient in Microsoft Office tools (Excel and Word)
Advantageous if applicant holds a valid Singapore Class 3 driving license.

We regret that only shortlisted candidates will be notified.

Thank you for applying.