Digital Experience Manager

As a Digital Experience Manager, will be the expert in experience optimization, leading the functions of site content, online visual merchandising, digital copywriting and customer insight/behaviour analytics for COS online stores in SEA +HKTW. You will focus on the constant optimization/enhance of customer journey on sites, and make sure COS Brand ID and all detailed product information is well delivered to the customers.

You will also be responsible for customer behaviour study by data analytics.

What you will do:

• Responsible for curating the digital experience of COS.com for the Southeast Asian markets, in addition to the Zalora SEA + HKTW marketplace.

• Understand the product and marketing focuses from the Global and local Merchandising and Marketing Team, and lead DX team in seamlessly translating these insights into our website including but not limited to site content, visual communication and product presentation, thereby optimizing online selling.

• Ensure that the COS e-commerce platform stays in line with COS aesthetics, visually balance the collection of products based on commerciality, branding, and seasonal trends

• Constantly improve/optimize the online visual experience and drive the relevant KPI based on site performance data and customer behaviour

• Understand the online customer’s expectations through behaviour & data analysis, and plan for the constant improvement of UX/website functionality by working closely with IT Team.

• Build up both short-term and long-term strategies for A/B testing, personalization and other digital projects that are associated with the goals of customer acquisition and retention

• Collaborate within your E-Commerce team to establish a customer journey that drives profitable E-Commerce selling towards the set targets and goals

• Work closely and cross-functionally with other key online functions such as Digital Marketing and Online Merchandising to initiate local commercial plan to drive online business

• Work closely with both internal and external business partner/agencies to secure the on-time and precise launch of all online products and content

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed

• Previous working experience in a Digital/User experience related role from brands, or marketplace platforms.

• Prefer to fast fashion/ retail/ beauty industry

• Excellent communication and leadership, Strong data analytics skills

• Highly analytical and proficient in the use of Microsoft Office/ Google Analytics, A/B testing and content management tools.

• Work with result-driven

• Ability to balance strategic planning with day-to-day execution

• Excellent problem solving & decision making abilities

• Able to work flexibly, multi-task and determine key priorities

This is a full time permanent contract based at our Regional Office in Singapore.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this Singapore based colleagues also receive

• 18 days Annual leave
• Group Term Life Assurance
• Group Hospital & Surgical Insurance
• Group Outpatient Medical Rider (GP & Specialist)
• $500 outpatient dental rider
• Outpatient Specialist Mental Wellness

Inclusion & Diversity

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualised through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.

In this role, you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and teamwork.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Please note this position is offered on a local contract, therefore you should have the legal right to work in Singapore before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!