Customer Service Representative

Full Time, onsite
Omnia Office Pte Ltd
Downtown Core, Singapore

$ 1,850 - $ 2,500 / Per Mon

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Roles and Responsibilities:

Join our vibrant and fun-loving team as a customer service representative, where every day is an opportunity to make a positive impact on our clients and the company. We're not just about business—our culture is rooted in creating meaningful connections, fostering a supportive environment, and genuinely loving what we do. In this role, you’ll be the friendly contact point that our clients rely on for their office's needs. As the primary point of contact between our company and our clients, this role is crucial.

You'll handle incoming calls, provide solutions to inquiries, and actively generate leads that bring in new customers, all while spreading positivity.

Your ability to understand and address customer needs will be essential in delivering a fantastic experience that keeps people coming back to rent our service office from us. Therefore, we are seeking an exceptional customer service representative to play a key role in driving our business's success and building a strong reputation with our clients.

YOU MATTER BECAUSE YOU ACT AS A BRIDGE BETWEEN OUR CLIENTS AND OMNIA!

Respond to customer inquiries through phone, email, and chat with professionalism and promptness.
Assist customers in resolving service-related issues, providing clear and effective solutions.
Offer accurate and detailed information regarding our services.
Evaluate and escalate more complex issues to the appropriate teams for further assistance.
Stay up-to-date with a comprehensive understanding of the company’s services and offerings.
Efficiently manage multiple customer interactions simultaneously while maintaining a positive experience.
Accurately document all customer interactions, inquiries, and transactions for future reference.
Adhere to company policies, guidelines, and procedures to ensure a consistent service experience.
Consistently meet or exceed established customer service quality and performance standards.
Collaborate in developing and updating knowledge resources to support the customer service team’s growth.
Proactively identify recurring issues and suggest improvements to enhance the customer experience.
Engage in ongoing training and professional development to enhance service delivery skills.

Requirements:

Local Diploma in any field (or relevant qualification in customer service or related area).
Strong communication skills, both verbal and written, with the ability to clearly articulate information.
Excellent interpersonal skills and a customer-oriented mindset.
Ability to manage multiple tasks and prioritize customer requests efficiently.
Proficiency in using tools such as Microsoft and
Basic knowledge of CRM (Customer Relationship Management) software is a plus.
Problem-solving skills with the ability to remain calm and handle challenging situations.
Ability to work in a fast-paced environment while maintaining attention to detail.
Strong team player with a collaborative mindset.
Flexibility to work varying shifts, including weekends and holidays, if needed.
A positive attitude and eagerness to learn and grow within the role.