E-Commerce Manager

As the E-Commerce Manager, you are responsible for the sales performance, customer experience, and the overall profitability of COS online store in SEA +HKTW

In this role, you lead the E-Commerce Team to ensure the runs in the most efficient way. You conduct the strategic planning and all operational as well as commercial activities.

What you will do:

• Responsible for defining and developing COS digital sales strategy for your market in cohesion with the overall seamless sales strategy and the COS brand vision

• Enhance the online store customer experience in your market, to increase selling and online growth

• Collaborate within the E-commerce team, creating an efficient and informative workflow towards the set long and short term goals

• Collaborate with global and regional ecommerce team to align selling, content and customer experience strategy

• Work with merchandising and logistic team to secure fulfilment and shipping

• Analyse selling reports, budget and other available tools to make right business decision to meet selling targets

• Develop, execute and follow up with the ecommerce strategy to drive sales growth

• Accountable for setting the online budget and following up on P&L, supported by controlling (Sales, Returns and other relevant matrix)

• Drive the business forward by constantly analysing and assess the effectiveness of the E-commerce operations and current needs based on market competition, implementing new methods, systems and ways of working where relevant

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed

• Previous working experience in a Ecommerce Manager from brands, or marketplace platforms.

• Prefer to fast fashion/ retail/ beauty industry

• Excellent communication and presentation skill

• Highly analytical and proficient in the use of Microsoft Office/ Google Analytics, GA4, Adobe Analytics

• Work with result-driven

• Ability to balance strategic planning with day-to-day execution

• Excellent problem solving & decision making abilities

• Able to work flexibly, multi-task and determine key priorities

This is a full time permanent contract based at our Regional Office in Singapore.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this Singapore based colleagues also receive

• 18 days Annual leave
• Group Term Life Assurance
• Group Hospital & Surgical Insurance
• Group Outpatient Medical Rider (GP & Specialist)
• $500 outpatient dental rider
• Outpatient Specialist Mental Wellness

Inclusion & Diversity

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualised through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.

In this role, you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and teamwork.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Please note this position is offered on a local contract, therefore you should have the legal right to work in Singapore before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!