Visitor Service - Team Lead / Manager | Gallery
$ 3,500 - $ 3,500 / month
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Join us if you are passionate and have prior working experience in tourism / art institutions / customer service!
JOB RESPONSIBILITIES
Develop, administer & maintain work roster
Maintain Standard Operation Procedures (SOP) accuracy
Workflow enhancement & improvement plans
Ensuring that staff are providing excellent customer service
Manpower deployment forecast & planning
Set goals for performance & deadlines
Manage a team of Executive, Supervisors & Ambassadors
Provide assistance and information to visitors
Perform sales transactions for gallery admission events & programs
Perform daily opening & closing of counter, including generating reconciling daily sales reports
Maintain knowledge of promotions & policies regarding payment, exchanges & security practices
Pre-print tickets for group visits & ensure sufficient ticketing management for schools
Manage feedback & perform service recovery in accordance to stipulated guidelines
JOB REQUIREMENT
Working Location - Nearest MRT will be City Hall MRT
Roster is provided, 5 days between Mondays to Sundays; 9am to 7.30pm
Working experience in tourism / art institutions / customer service is preferred
Service-oriented and customer centricity
Good communication and interpersonal skills
Self-motivated and good teamwork
** Interested individuals, please click APPLY button or send your resume to [email protected]
We regret to inform that only shortlisted candidates will be notified.
EA License No: 91C2918
EA Personnel No: R22105888
EA Personnel Name: Wong Zhi Cheng
JOB RESPONSIBILITIES
Develop, administer & maintain work roster
Maintain Standard Operation Procedures (SOP) accuracy
Workflow enhancement & improvement plans
Ensuring that staff are providing excellent customer service
Manpower deployment forecast & planning
Set goals for performance & deadlines
Manage a team of Executive, Supervisors & Ambassadors
Provide assistance and information to visitors
Perform sales transactions for gallery admission events & programs
Perform daily opening & closing of counter, including generating reconciling daily sales reports
Maintain knowledge of promotions & policies regarding payment, exchanges & security practices
Pre-print tickets for group visits & ensure sufficient ticketing management for schools
Manage feedback & perform service recovery in accordance to stipulated guidelines
JOB REQUIREMENT
Working Location - Nearest MRT will be City Hall MRT
Roster is provided, 5 days between Mondays to Sundays; 9am to 7.30pm
Working experience in tourism / art institutions / customer service is preferred
Service-oriented and customer centricity
Good communication and interpersonal skills
Self-motivated and good teamwork
** Interested individuals, please click APPLY button or send your resume to [email protected]
We regret to inform that only shortlisted candidates will be notified.
EA License No: 91C2918
EA Personnel No: R22105888
EA Personnel Name: Wong Zhi Cheng
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