Brand Ambassador | AUNZ Market | Luxury Timepieces | 5 Days
$ 4,500 - $ 4,500 / month
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Provide excellent customer experience via all relevant communication channels.
Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements
Identify trends in customer satisfaction levels and provide appropriate improvement implementation plans
Collaborate with existing customer service team to provide strong after-sales services
Adhere to company policies and procedures closely to always uphold professionalism
Build sustainable relationships and engage customers by taking the extra mile.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Requirements:
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
2 years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre / e-com related activities is required for this position.
Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
Excellent verbal and written communication skills in English and the language of the supporting market.
Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus
Additional Information:
3 weeks training
Shift rotation from 7am to 8pm (5 days from Monday to Saturday; Off Day: Sunday, PH; 44 hours/ week)
Basic Salary + Monthly KPI incentive
Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements
Identify trends in customer satisfaction levels and provide appropriate improvement implementation plans
Collaborate with existing customer service team to provide strong after-sales services
Adhere to company policies and procedures closely to always uphold professionalism
Build sustainable relationships and engage customers by taking the extra mile.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Requirements:
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
2 years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre / e-com related activities is required for this position.
Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
Excellent verbal and written communication skills in English and the language of the supporting market.
Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus
Additional Information:
3 weeks training
Shift rotation from 7am to 8pm (5 days from Monday to Saturday; Off Day: Sunday, PH; 44 hours/ week)
Basic Salary + Monthly KPI incentive
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