Call Centre Senior Executive (Call Audit & Escalation) - Government, Office Hours, Yearly Renewable
$ 3,500 - $ 3,500 / month
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Simplified
Salary: S$3500
Working Days: Monday
- Friday
Working Hours:
Monday - Thursday 830am-6pm, Friday 830am-530pm
Location: Chinatown
Contract Period:
Yearly renewable based on performance and business needs
Job
Responsibilities:
The role
responsibilities:
• Reports directly
to the Quality Service Experience Manager (QSM)
• Responsible in
providing excellent service to all customers
• Handle mailbox
enquiries and resolve customers issues via email communication and personalised
calls
• Ensure accuracy of
data collected from the customers
• Maintain and
update the survey database with proper notes indicated in the system
• Responsible for
distributing enquiries and follow ups to relevant teams, stakeholders and
departments
• Fulfil the service
level agreement by responding to all emails within 3 working days turnaound
time and ensure prompt follow up on cases
Job Requirements:
Singaporean
2 years and above of call
centre experience providing training or audit
If interested, Whatsapp Ke Xin at
9116 8457 ( https://wa.me/91168457 ) directly.
We regret to inform that only
shortlisted candidates will be notified. By sending us your personal data and
curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte
Ltd and its affiliates to collect, use and disclose your personal data for the
purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the
Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License
No. 01C4394• Reg EAP No. R22108443,
Lim Ke Xin Michelle
Working Days: Monday
- Friday
Working Hours:
Monday - Thursday 830am-6pm, Friday 830am-530pm
Location: Chinatown
Contract Period:
Yearly renewable based on performance and business needs
Job
Responsibilities:
The role
responsibilities:
• Reports directly
to the Quality Service Experience Manager (QSM)
• Responsible in
providing excellent service to all customers
• Handle mailbox
enquiries and resolve customers issues via email communication and personalised
calls
• Ensure accuracy of
data collected from the customers
• Maintain and
update the survey database with proper notes indicated in the system
• Responsible for
distributing enquiries and follow ups to relevant teams, stakeholders and
departments
• Fulfil the service
level agreement by responding to all emails within 3 working days turnaound
time and ensure prompt follow up on cases
Job Requirements:
Singaporean
2 years and above of call
centre experience providing training or audit
If interested, Whatsapp Ke Xin at
9116 8457 ( https://wa.me/91168457 ) directly.
We regret to inform that only
shortlisted candidates will be notified. By sending us your personal data and
curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte
Ltd and its affiliates to collect, use and disclose your personal data for the
purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the
Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License
No. 01C4394• Reg EAP No. R22108443,
Lim Ke Xin Michelle
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