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Air Export Operations Officer / Senior Officer

$ 3,000 - $ 3,000 / Per Mon

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1. Execute Shipment booking from Shipper
2. Booking of flights with procurement team.
3. Basic knowledge on cargo commodity as per IATA rules and regulation
4. Maintain good relationships with both internal and external stakeholders
5. Track and monitor shipments status and inform customer accordingly
6. Maintain good relationships with both internal and external stakeholders
7. Handle all customers' enquiries timely and effectively
8. Work closely with internal section customer service and load planning team meet customers requirements
9. Ensure compliance with customers Standard Operating Procedures
10. Ensure all data are updated correctly in system
11. Work with billing team to close off jobs and issue invoice
12. Take lead in operational issue resolutions
13. Implement improvements to enhance service capability within the team
14. All other ad-hoc work instructions from Supervisor / Manager