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Associate Consultant

$ 2,500 - $ 4,500 / month

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Job Duties

· Ensuring a high level of quality in the services and deliverables provided by the company

· Involved in the quality assurance and service level agreement of maintenance projects

· Actively assisting maintenance customers to monitor issues, changes, and handle queries they have

· Work with the technical team to ensure that all fixes for maintenance projects are delivered on time

· Manage and ensure timely delivery of projects

· Liaising with clients to discuss and identify their project requirements

· Evaluate and resolve any discrepancies and problems that arises during project delivery

· Actively engaging customers to find out their level of satisfaction with the services provided

· Initiate processes to improve the service level provided by the company

· Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives

· Ensure project output consistently meets requirements and standards

· Conduct User Requirement Workshops

· Conduct User Training sessions

Qualifications and Skills

· Minimum Degree in Information Technology, Computer Science or equivalent.

· Preferably at least 1 year of experience in IT Software or related field.

· Certifications in Project Management are advantageous.

· Working knowledge in MS Office, Project Management and Visio.

· Able to handle multiple tasks/projects simultaneously.

· Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Type: Full-time

Pay: $2,500.00 - $4,500.00 per month

Benefits:

  • Professional development
  • Promotion to permanent employee

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Education:

  • Bachelor's or equivalent (Preferred)

Experience:

  • Associate Consultant: 1 year (Preferred)

Work Location: In person