Guest Service Officer/Executive
$ 2,400 - $ 2,400 / Per Mon
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The Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel & Lounge to the guest throughout all stages of their stay. Determinates a guest's reservation status and identifies their duration of stay.
Responsibilities:
• Register guests and to assigns rooms, accommodating special requests whenever possible.
• Verifies the guest's method of payment and follows established credit-checking procedures.
• Carry out regular checks of all areas, such as food counter, shower room, toilet, internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
• Overall, to achieve higher satisfaction level to Company’s target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.
Requirements:
• Relevant experiences in hotel or customer service is an advantage
• Customer-orientated with a pleasant disposition and the ability to work in a fast-paced environment
• Ability to multi-tasking while maintaining a positive attitude when working with guests and team members
• Computer literate and able to navigate through the company system
• Outgoing, good communication, interpersonal skills, active listening and showing empathy
• Be willing to perform shift work and work on weekends, Public Holidays - 5 days work week
• Multi-lingual, excellent spoken and written English is a must, and the ability to speak other languages would be an advantage
Benefits
• Annual Leave
• On Job Training
• Global Lounge Access
• Staff Discount
• Medical
• Family Care Leave
• Insurance coverage
• Night shift allowance
• Attendance Incentive
Location:
Changi Airport
WhatsApp 9100 2113 or click apply to arrange for an interview.
Responsibilities:
• Register guests and to assigns rooms, accommodating special requests whenever possible.
• Verifies the guest's method of payment and follows established credit-checking procedures.
• Carry out regular checks of all areas, such as food counter, shower room, toilet, internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
• Overall, to achieve higher satisfaction level to Company’s target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.
Requirements:
• Relevant experiences in hotel or customer service is an advantage
• Customer-orientated with a pleasant disposition and the ability to work in a fast-paced environment
• Ability to multi-tasking while maintaining a positive attitude when working with guests and team members
• Computer literate and able to navigate through the company system
• Outgoing, good communication, interpersonal skills, active listening and showing empathy
• Be willing to perform shift work and work on weekends, Public Holidays - 5 days work week
• Multi-lingual, excellent spoken and written English is a must, and the ability to speak other languages would be an advantage
Benefits
• Annual Leave
• On Job Training
• Global Lounge Access
• Staff Discount
• Medical
• Family Care Leave
• Insurance coverage
• Night shift allowance
• Attendance Incentive
Location:
Changi Airport
WhatsApp 9100 2113 or click apply to arrange for an interview.
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