North - Assistant Outlet Manager/ Outlet Manager
Salary undisclosed
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Responsible for outlet operations. Perform ordering of non-food items, monitor and control operational costs, ensure maximum customer satisfaction and handle all staffing issues. May also plan marketing strategies with Area Manager.
Responsibilities
Monitors outlet’s expenses, ensuring all costs are within budget. Feedback regularly to Management about discrepancies/adjustments in budgets.
Assist Area Manager to develop market positioning and ensure that advertising, promotions, food, and prices are consistent with and communicate that positioning to the staff.
Maximize sales potential of outlet through local store marketing.
Control labour costs through sound scheduling and improving employee productivity.
Ensure that every staff understand their duties and responsibilities.
Oversee all staffing issues including areas like motivation, recruitment, discipline, and training.
Plan staff schedule in advance and ensure that there are enough staff for service and kitchen operations.
Supervise cash flow and handle petty cash payments.
Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise.
Solicit/ review feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
Supervise operations in outlet and serve customers when required.
Handle cashiering and tally cash register and bank in cash daily.
Handle customer complaints, maintaining good customer relationships.
Ensure that high standard of hygiene is maintained in the outlet.
Any ah-hoc duties assigned by Management.
Requirements
Experience in F&B industry
Able to perform extended shift duties; weekends & public holidays
Enjoys interacting with people and servicing customers
Possess good communication skills, to lead, manage and motivate outlet staff
Is matured and shows good leadership skills
Responsibilities
Monitors outlet’s expenses, ensuring all costs are within budget. Feedback regularly to Management about discrepancies/adjustments in budgets.
Assist Area Manager to develop market positioning and ensure that advertising, promotions, food, and prices are consistent with and communicate that positioning to the staff.
Maximize sales potential of outlet through local store marketing.
Control labour costs through sound scheduling and improving employee productivity.
Ensure that every staff understand their duties and responsibilities.
Oversee all staffing issues including areas like motivation, recruitment, discipline, and training.
Plan staff schedule in advance and ensure that there are enough staff for service and kitchen operations.
Supervise cash flow and handle petty cash payments.
Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise.
Solicit/ review feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
Supervise operations in outlet and serve customers when required.
Handle cashiering and tally cash register and bank in cash daily.
Handle customer complaints, maintaining good customer relationships.
Ensure that high standard of hygiene is maintained in the outlet.
Any ah-hoc duties assigned by Management.
Requirements
Experience in F&B industry
Able to perform extended shift duties; weekends & public holidays
Enjoys interacting with people and servicing customers
Possess good communication skills, to lead, manage and motivate outlet staff
Is matured and shows good leadership skills
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