ASSISTANT OPERATION MANAGER (E-INVOICING)
Salary undisclosed
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Job Description:
The role is primarily responsible for ensuring the smooth operation of the Company’s electronic invoicing platform and business. The candidate is expected to provide operational data and business insights into the day-to-day operations and business of the electronic invoicing platform to assist management with decision making. The candidate is also expected to manage and attend to customer requests and queries.
Key Responsibilities:
Onboard new customers onto the electronic invoicing platform
Manage the operational functions of the electronic invoicing platform to ensure the smooth running of the platform on a day-to-day basic
Engage customers in contract renewal
Assist customers with the resolution of issues and attend to customer queries
Understand, translate, and map customers’ business requirements to product offerings, which will be implemented in future version upgrades
Work with the technical team during System Integration Testing (SIT) and User Acceptance Testing (UAT) to ensure smooth system implementation for customers
Provide accurate and timely business and operational information, including but not limited to: no of customer sign-ups, no of transactions, nature of transactions, analysis of business trends etc.
Provide accurate and timely information to Finance for billing purposes
Assist in marketing activities such as tradeshows, campaigns, and other promotional activities.
Assist with customer presentations and the preparation of marketing materials and customer presentations
Deliver customer presentations and attend sales meetings and partner conferences and company social media presence.
Perform other ad-hoc duties as assigned.
Job Requirements:
Minimum 3 years of related working experience.
Bachelor’s Degree or Diploma in Business, Information Technology or a related field.
The role is primarily responsible for ensuring the smooth operation of the Company’s electronic invoicing platform and business. The candidate is expected to provide operational data and business insights into the day-to-day operations and business of the electronic invoicing platform to assist management with decision making. The candidate is also expected to manage and attend to customer requests and queries.
Key Responsibilities:
Onboard new customers onto the electronic invoicing platform
Manage the operational functions of the electronic invoicing platform to ensure the smooth running of the platform on a day-to-day basic
Engage customers in contract renewal
Assist customers with the resolution of issues and attend to customer queries
Understand, translate, and map customers’ business requirements to product offerings, which will be implemented in future version upgrades
Work with the technical team during System Integration Testing (SIT) and User Acceptance Testing (UAT) to ensure smooth system implementation for customers
Provide accurate and timely business and operational information, including but not limited to: no of customer sign-ups, no of transactions, nature of transactions, analysis of business trends etc.
Provide accurate and timely information to Finance for billing purposes
Assist in marketing activities such as tradeshows, campaigns, and other promotional activities.
Assist with customer presentations and the preparation of marketing materials and customer presentations
Deliver customer presentations and attend sales meetings and partner conferences and company social media presence.
Perform other ad-hoc duties as assigned.
Job Requirements:
Minimum 3 years of related working experience.
Bachelor’s Degree or Diploma in Business, Information Technology or a related field.
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