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Our esteemed Retail professional in our COURTS Retail Stores daily task is as follows:
Achieves department sales targets, goals and objectives.
Monitors sales figures, analyses and interprets data and trends and discusses this information with Branch Manager for forward planning.
Conducts daily briefing and regular floor walks to make sure that brand image is maintained, ensuring expected service performance and customer experiences are managed and sustained; visual merchandising standards and good housekeeping standards are set and maintained at the highest level; maintains high quality in-store display with maximum cleanliness and upkeep of fixtures.
Manages stock levels and control to ensure stock availability; minimising aged and damaged stock, and minimising stock loss.
Work closely with buyers and merchandisers to ensure the department shines.
Handles customer complaints and authorized to offer remedies on behalf of the department.
Ensures that product knowledge is at its peak among salespeople; conducts shop-floor training to motivate and build the skills of the team.
Deals with Human Resources matters such as interviewing potential staff, conducting appraisals and performance reviews and counselling, as well as ensures staff are skilled by providing, recommending or organising training and development by liaising with HR and through own in store initiatives (e.g. short quizzes on product knowledge, on the job training).
Ensures staff understands and adheres to security and operational procedures.
Any other duties as per assigned.
Knowledge & Experience
Preferably Diploma or Degree in Retail Management
At least 2 years of retail management experience (departmental level)
Strong commercial understanding
Proven track record of achieving sales targets
Experience in staff performance management
Experience in profit & loss management, targets setting
Department product knowledge
Good understanding of labour / retail law, company policies and procedure
Achieves department sales targets, goals and objectives.
Monitors sales figures, analyses and interprets data and trends and discusses this information with Branch Manager for forward planning.
Conducts daily briefing and regular floor walks to make sure that brand image is maintained, ensuring expected service performance and customer experiences are managed and sustained; visual merchandising standards and good housekeeping standards are set and maintained at the highest level; maintains high quality in-store display with maximum cleanliness and upkeep of fixtures.
Manages stock levels and control to ensure stock availability; minimising aged and damaged stock, and minimising stock loss.
Work closely with buyers and merchandisers to ensure the department shines.
Handles customer complaints and authorized to offer remedies on behalf of the department.
Ensures that product knowledge is at its peak among salespeople; conducts shop-floor training to motivate and build the skills of the team.
Deals with Human Resources matters such as interviewing potential staff, conducting appraisals and performance reviews and counselling, as well as ensures staff are skilled by providing, recommending or organising training and development by liaising with HR and through own in store initiatives (e.g. short quizzes on product knowledge, on the job training).
Ensures staff understands and adheres to security and operational procedures.
Any other duties as per assigned.
Knowledge & Experience
Preferably Diploma or Degree in Retail Management
At least 2 years of retail management experience (departmental level)
Strong commercial understanding
Proven track record of achieving sales targets
Experience in staff performance management
Experience in profit & loss management, targets setting
Department product knowledge
Good understanding of labour / retail law, company policies and procedure
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