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SAFRAN SA recrute :
Safran est un groupe international de haute technologie operant dans les domaines de l'aeronautique (propulsion, equipements et interieurs), de l'espace et de la defense. Sa mission : contribuer durablement ? un monde plus s?r, o? le transport aerien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implante sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europeen sur ses marches. Safran s'engage dans des programmes de recherche et developpement qui preservent les priorites environnementales de sa feuille de route d'innovation technologique.
Safran est la 1ere entreprise du secteur aeronautique et defense du classement ? World's Best Companies 2023 ? du magazine TIME.
Descriptif mission
To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.
Essential Functions/Responsibilities
- Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
- Provide a single point of contact for key accounts and escalate any issues as appropriate.
- Offer support for operational changes along with communicating the impact of change to management.
- Ensure that service to the customer is always of the highest standard and quality.
- Support all day-to-day material requests, from the point of Quote to Sale and remittance.
- Manage and report on all contract performance data.
- Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
- Review and monitor repair work sent to the customer.
- Oversee customer consignment contracts with support from relevant product manager.
Travel
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
SAFRAN SA recherche :
Flexible
An excellent communicator
Professional
Ambitious / Driven
Conscientious
Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
Has excellent interpersonal, communication, organizational, and time management skills
Has a professional and flexible approach
Ability to effectively problem solve and use initiative.
Required Education and Experience
Bachelor's degree from an accredited university or college & at least 3 additional years ofcustomer/contract management experience
Or
? at least 5 + years of customer/contract management experience
Preferred Education and Experience
3+ years' customer support experience.
3+ years' experience in the aviation industry.
Résumé :
Référence : 2024143217
