Patient Services Associate (1yr Contract/ Part-Time)

To perform service assistance to patients in the area of Specialist Outpatient Clinic (SOC) which includes but is not limited to registrations, collection of payments, scheduling of appointments and other administrative duties.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

Patient Relations

1. To ensure service readiness of counter to receive patients and visitors
2. To attend to enquiries from both internal and external customers
3. To ensure services rendered are entered promptly for charging purposes
4. To assist with appointment scheduling and payment matters
5. To reconcile all transactions and be accountable for cashier opening and closing
6. Inform patients of the estimated waiting time or period of absence when the doctors are called away
7. Perform patient care services such as taking weight and height for the patients
8. Responsible and responsive to patient's feedback/complaints before referring to the supervisor or Executive/Manager
9. Keep track of daily workload in various clinics and implement actions when necessary.

Operational (Consultation room)

1. Adhere to room assignments given by Nurse Manager (NM)/Assistant Nurse Clinic (ANC)/Senior Staff Nurse (SSN).
2. Provide co-ordination of appointments with other clinics/hospitals where possible.
3. Give clear and accurate post-consultation instructions to patients pertaining to investigations, follow-up, and others relevant information.
4. Accompany patients to other departments when necessary.
5. Co-ordinate patients’ appointment when doctor is on leave or contact patients when the doctor is away on urgent / medical leave.
6. Perform the following basic nursing procedures/activities :

• Ensure service readiness of consultation rooms including adequate inventory of forms, stationery and equipment are in good condition.
• Retrieve and return patient’s record before and after appointment.
• Chaperone doctors and provide language translation during consultation.
• Prepare and assist patient for physical examination or minor procedures to be done by the doctor.
• Perform simple patient care services such as taking vital signs and record in the patient’s notes.
• Collection of specimens.

(B) GENERAL

1. Participate in initiating and implementing change to improve the quality of care and work processes in the unit.
2. Attend continuing education and training on regular basis to maintain one's competency.
3. Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.
4. Assist in evaluating effectiveness new methods and to communicate outcome to supervisor.
5. Perform other duties as assigned by Executive/Manager/NM/SSN.