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Customer Service Officer [Mall Concierge | Central]

$ 2,800 - $ 2,800 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Our client is a leading leader in the shopping / properties industry and is looking for dynamic individuals to be a part of their team

Key Responsibilities

Provide efficient responses to shoppers or tenants via incoming calls or in-person at the concierge
Offer clear and helpful directional assistance to shoppers
Handle all gift voucher redemption processes
Ensure accurate inventories and tally counter stocks in CRM system
Track all lost and found items reported and facilitate return to rightful owners
Administer written and verbal feedback received
Address customer’s concerns
Collaborate with service team on facilities maintenance
Perform roving duties within mall to assist shoppers or tenants
Undertake other ad-hoc duties as assigned

Job Requirements

Min O-Level with at least 1 year experience in customer service / hospitality / retail
Good communication and interpersonal skills to interact with customers
Great Team player
Warmth and graciousness with the ability to function in a busy environment
Well-organized with excellent multi-tasking abilities

Other Information

Monday - Sunday (5 days work week - Rotating shift)

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)