Customer Service Officer, Contact Center

**1 yr extendable contract with the client**

**Budget max 3700 SGD including allowance + 2 Months completion Bonus**

*Fresh IT Grads can apply, F&B, banking background can apply

Job Responsibilities

Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

Fulfillment follow through on case handling and with customers;

Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Overtime is Required

Qualifications

• Interpersonal Skills, Customer Satisfaction, and Customer Support skills
• Experience in Customer Service and Customer Experience
• Ability to handle customer inquiries and resolve issues efficiently
• Excellent communication and listening skills
• Strong problem-solving and decision-making skills
• Attention to detail and ability to multitask
• Proficiency in relevant customer service software and tools
• Prior experience in a contact center or customer service role is a plus
• Diploma or degree in a related field is preferred

*2 Months Completion Bonus

Job Location:- Alexandra

Shift:

- Rotational (5 days a week, can be any 5 days depending on client's arrangements)

*Allowance will be paid for shifts

- Timing (staggered shifts between 7am - 10pm as assigned by client, ONLY staggering shifts (7am-10pm) no graveyard shift)

- Following MOM guideline - 8.5 workings hours + 1 hour break