Epicareer Might not Working Properly
Learn More

APAC Customer Insight Analyst (Contact Centre Operation)

Salary undisclosed

Apply on


Original
Simplified

Job Responsibilities:

  • Coordinate reporting requirements for Sales Cos to enhance the operational efficiency of Contact Centre activities.
  • Analyse customer feedback and data to identify trends and opportunities for improvement using logical reasoning and interpretation skills.
  • Present insights and findings to management and stakeholders in a clear and structured manner.
  • Assist in the execution of customer experience initiatives and projects.
  • Collaborate with cross-functional teams, including Online Support, Repair Operations, Marketing, and Information Systems, to ensure a cohesive and effective customer experience.
  • Serve as the secretariat for the regional case management platform user committee.
  • Undertake other ad-hoc tasks as required.

Job Requirements:

  • At least a Diploma in Business Administration, Business Analytics, or a related field.
  • Minimum of 2 years of experience in a customer-facing role, with focus on customer service and satisfaction. Experience in a contact centre or regional/multi-location customer experience role is a plus.
  • Good organizational skills with the ability to juggle multiple priorities in a fast-paced setting.
  • An inquisitive mindset and a good sense of ownership over responsibilities.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUP) and PowerPoint.


Interested applicants please forward your updated resume to [email protected] or click on "Apply Now" button.

Liang Kai Yan Cayenne (R1874693)
Manpower Staffing Services (S) Pte Ltd
EA License No. 02C3423

Desired Skills and Experience

- Quantitative and qualitative data
- Analyse or interpret data
- Coordination
- Data analytical reports
- Customer Experience Enhancement
- Customer insights

Liang Kai Yan, Cayenne License No.: 02C3423 Personnel Registration No.: R1874693


Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy