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Guest Relations Officer

Salary undisclosed


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REPORTS TO: Hotel Manager

RESPONSIBILITIES:

  • Greet guests upon arrival and provide a warm welcome, setting the tone for their stay.
  • Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy.
  • Address guest inquiries, requests, and concerns promptly and professionally.
  • Anticipate guests' needs and go above and beyond to exceed their expectations.
  • Coordinate with other hotel departments to ensure seamless guest experiences.
  • Maintain a positive attitude and uphold the highest standards of hospitality at all times.

REQUIREMENTS:

  • Previous experience in a customer service or hospitality role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Ability to multitask and thrive in a fast-paced environment.
  • A passion for delivering exceptional service and creating memorable guest experiences.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

WHY JOIN US:

  • Be part of a young and fun team dedicated to delivering outstanding hospitality.
  • Opportunity for growth and advancement within the company.
  • Enjoy a supportive work environment where your contributions are valued and recognized.
  • Experience the excitement of working in a boutique hotel setting with unique challenges and rewards.

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 07 October 2024
  • Expected salary: $2,400 - $3,000 per month