Guest Relations Officer
Salary undisclosed
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REPORTS TO: Hotel Manager
RESPONSIBILITIES:
- Greet guests upon arrival and provide a warm welcome, setting the tone for their stay.
- Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy.
- Address guest inquiries, requests, and concerns promptly and professionally.
- Anticipate guests' needs and go above and beyond to exceed their expectations.
- Coordinate with other hotel departments to ensure seamless guest experiences.
- Maintain a positive attitude and uphold the highest standards of hospitality at all times.
REQUIREMENTS:
- Previous experience in a customer service or hospitality role is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and thrive in a fast-paced environment.
- A passion for delivering exceptional service and creating memorable guest experiences.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
WHY JOIN US:
- Be part of a young and fun team dedicated to delivering outstanding hospitality.
- Opportunity for growth and advancement within the company.
- Enjoy a supportive work environment where your contributions are valued and recognized.
- Experience the excitement of working in a boutique hotel setting with unique challenges and rewards.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 07 October 2024
- Expected salary: $2,400 - $3,000 per month
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