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The Operations Manager is responsible for overseeing the daily operations of our outlets, ensuring exceptional quality, efficiency and standards. This role involves managing staff, optimizing processes, maintaining high standards of SOP and driving customer satisfaction.
Key Responsibilities:
Reporting to General Manager
Oversee daily operations in outlets, ensuring smooth and efficient service delivery, minimising complaints.
Implement, enforce and maintain brand and outlet SOPs to enhance productivity and service quality across all outlets.
Conduct regular performance evaluations and provide coaching and feedback to improve team performance.
Monitor and ensure the highest standards of food safety, hygiene, and quality are maintained.
Address and resolve customer complaints and issues promptly and professionally.
Skills and Requirements
Diploma in Hospitality Management, Business Administration or a related field
2-3 years of experience in a managerial role within the F&B industry
Meticulous and have the attention to details
Excellent communication and interpersonal skills
Ability to manage people
Other job details
5 day work week
Medical claim system
14 days of annual leave (upon completion of probation period, prorated)
Individual welfare fund (upon completion of probation period, prorated)
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 10 October 2024
- Expected salary: $3,000 - $3,500 per month
