Manager to Senior Manager, Analytics & Insights

[What the role is]

The Manager at Analytics & Insights team will play a pivotal role in using data to guide planning and/or strategies of stakeholders in addressing business problems and determining opportunities of growth for Singapore’s tourism industry. This role will be responsible for all aspects of the data lifecycle, including as a data custodian, leveraging data analytics to distill findings to answer key business questions and uncover new opportunities for the business. With a strong knowledge of quantitative market research methodologies, the individual will have the opportunity to collaborate with business users to assess the impact of tourism products and experiences.

[What you will be working on]

• Data Analytics
• Apply data mining & statistical techniques to process and analyse datasets. This may require working with large, complex datasets, integrating multiple data sources and/or collaborate with our Data Engineers to enhance our data pipelines.
• To share insights that addresses business questions through visualisations.
• Project Management
• Be a data custodian of key datasets managed by the team. You will act as the in-house subject matter expert and is required to work closely with both external and internal stakeholders to manage the data.
• Collaborate with internal and external stakeholders, such as WOG personnel, industry stakeholders and vendors as relevant to ensure smooth project implementation.
• Data Support & Advisory
• Understand key business and research outcomes of stakeholders and provide timely advice and support to stakeholders.
• Provide sound quantitative research advisory, including but not limited to research methodology, questionnaire design, data collection approach, data quality, data pre-processing, data management and analysis.
• Drive economic impact assessment and cost benefit analysis of projects within STB, working closely with stakeholders within STB & WOG.
• Data Capability
• Lead, manage and drive greater use of data among business users to answer business questions.
• To share best practices with the aim of uplifting data capability.
  
  

[What we are looking for]

• Degree from a recognised university in a quantitative discipline: Data Analytics, Data Science, Applied Mathematics or Statistics, or a related discipline
• At least 5 years of relevant experience in data collection, data pre-processing, data wrangling, and data visualisation
• Experience in modelling, creating, editing and publishing dashboards using visualisation tools such as Qlik Sense is advantageous
• Strong analytical skills with a good eye for detail and possess an aptitude/experience in solving analytical problems using quantitative approaches
• Ability to communicate clearly complex data/concepts and outcomes of analysis so that learnings can be translated into strategies
• Ability to integrate and synthesise research and data across multiple sources to derive meaningful conclusions
• Strong organisation, project and time management skills
• Working experience in managing projects with external stakeholders and vendors
• Experience working with cross-functional teams in a dynamic, fast-paced environment
• Good mastery of both quantitative and qualitative research methodologies
• Strong presentation and communication skills with ability to express complex ideas in an easy-to-understand manner
• Mature and comfortable presenting to and interacting with people from senior management levels
• Strong command of written and spoken English
• Possess statistical knowledge and comfortable working with numbers
• Proficient in data manipulation using R, Python and SQL
• Proficient in Advanced Excel, PivotTable and Power Pivot
• Working experience in QlikSense and AWS services will be advantageous.
• Proven track record in engaging relevant stakeholders (within and outside of the organisation)
• Experience in managing project teams