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Contract Customer Service Executive (West, Office hours) #HYN

Salary undisclosed


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General Responsibilities

  • Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
  • Receive and handle inbound customer orders, queries and complaints (via hotline).
  • Document and record customer details, queries and complaints
  • Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
  • Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
  • Provide feedback to supervisor on improvement areas based on customer/client issues
  • Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
  • Maintain up-to-date information on processes, products, price lists, etc.
  • Liaise with respective operations team for issues, follow-up and actions
  • Establish and maintain good working relationships with clients/customer


Requirement:

  • Nitec and above in any field of studies
  • At least 3 years of experience will be preferred

Interested to find out more:

Please send your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599
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