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Front Desk Executive

Salary undisclosed


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Academia is looking for full-time Customer Service Executive who is outgoing, meticulous and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.

Responsibilities:

  • Provide general front desk assistance to walk-in students and parents
  • Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
  • Assist students and parents with registration and scheduling changes by inputting changes into the student database
  • Assist students and parents with invoicing and payment via credit card or bank transfer
  • Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
  • Provide administrative support to teachers when required, including printing, photocopying, and scanning
  • Perform any other duties as required and assigned by Management

Requirements:

  • Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
  • Computer literate – able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
  • Past experience in front-facing customer service is a plus
  • OFF days on Thursdays and Fridays
  • Salary: $3000 to $3,500

You may also send your CV and cover letter to **@academia.com.sg. Only shortlisted candidates will be notified.


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning
    • Tuesday: Morning
    • Wednesday: Morning
    • Saturday: Morning
    • Sunday: Morning
  • No experience required for this role
  • Working rights required for this role
  • Expected salary: $3,000 - $3,500 per month