Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Lead Service Desk - End User Support

Salary undisclosed

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Responsibilities
  • Manage and lead a team of technical support representatives, providing guidance, coaching, and mentoring to ensure team members meet performance objectives.
  • Set performance goals and KPIs for the team, monitor individual and team performance, and provide regular feedback to improve productivity and customer satisfaction.
  • Handle escalated customer issues and complex technical problems, ensuring timely and effective resolution.
  • Coordinate and prioritize team activities to ensure the efficient handling of customer inquiries and technical issues.
  • Conduct regular team meetings to communicate important updates, share best practices, and address any challenges or concerns.
  • Develop and maintain effective training programs to enhance the technical skills and knowledge of team members.
  • Collaborate with other departments, such as product development and quality assurance, to provide feedback on customer issues, identify trends, and contribute to the improvement of products and services.
  • Stay updated on industry trends and emerging technologies to provide expert technical support and advice to team members and customers.
  • Maintain accurate records of customer interactions, technical issues, and resolutions in a ticketing or CRM system.
  • Prepare and analyze reports on team performance, customer satisfaction, and key metrics to identify areas for improvement and implement strategies to enhance team efficiency and customer experience.

Requirements
  • Bachelor's degree in a technical field or equivalent practical experience.
  • ITSM Certified mandatory
  • Proven experience in a technical support role, preferably in a leadership capacity.
  • Strong technical background and knowledge of computer systems, software applications, and networking.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Demonstrated problem-solving and decision-making abilities in a fast-paced environment.
  • Exceptional customer service skills with a focus on customer satisfaction.
  • Ability to handle escalated customer issues and manage customer expectations effectively.
  • Proficient in using ticketing or CRM systems to manage customer interactions and technical issues.
  • Experience in developing and delivering technical training programs.
  • Strong organizational and time management skills to prioritize and manage multiple tasks effectively.
  • Flexibility to work in shifts and provide on-call support as needed
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