Assistant Retail Manager
$ 3,500 - $ 3,500 / month
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Sales & Service, Floor Presence & Maintenance, Back of House Support
Embrace the Harry Potter Visions of Magic experience and follow training guidelines and standards to reflect brand standards and image
Provide excellent customer service skills
Confidently liaising with venue and on-site contacts
Carry out end of day reporting
Manage staff scheduling – shifts and break times - with Supervisors and Retail Manager.
Train new team members as required
Delegate staff roles and optimize team skills to promote teamwork.
Work closely with sales staff and supervisors to maintain the sales area, including merchandise, photo ops, and the Butterbeer counter.
Ensure staff uniforms and presentation are up to standard
Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
End of shift/day: Ensure selling floor is replenished and ready for the next day
Inventory site management
Ensuring product in store and storage is well maintained and accounted for, performing inventory counts as and when requested
Responsible for following all goods receiving procedures and requirements
Work closely with the photo and F&B team
Troubleshoot any connection issues, or POS issues with remote assistance
Executes corporate directed price changes and markdowns
Ensure operation of Butterbeer stand including following local H&S requirements and cleaning protocols
Any other tasks as assigned by Neon Retail Management.
Requirements
Minimum 2 year in a retail management or similar related position
Preferably certified with a food safety hygiene certification.
Must be able to work a flexible schedule, weekends and evenings
Knowledge of POS systems
Must be able to perform all retail and F&B floor functions.
Stock/retrieve merchandise, lift/push/pull 10-15 kgs and unload shipments.
Excellent verbal and written communication skills, effective communication with all management and staff.
Team player
Proficient in Microsoft office
Embrace the Harry Potter Visions of Magic experience and follow training guidelines and standards to reflect brand standards and image
Provide excellent customer service skills
Confidently liaising with venue and on-site contacts
Carry out end of day reporting
Manage staff scheduling – shifts and break times - with Supervisors and Retail Manager.
Train new team members as required
Delegate staff roles and optimize team skills to promote teamwork.
Work closely with sales staff and supervisors to maintain the sales area, including merchandise, photo ops, and the Butterbeer counter.
Ensure staff uniforms and presentation are up to standard
Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
End of shift/day: Ensure selling floor is replenished and ready for the next day
Inventory site management
Ensuring product in store and storage is well maintained and accounted for, performing inventory counts as and when requested
Responsible for following all goods receiving procedures and requirements
Work closely with the photo and F&B team
Troubleshoot any connection issues, or POS issues with remote assistance
Executes corporate directed price changes and markdowns
Ensure operation of Butterbeer stand including following local H&S requirements and cleaning protocols
Any other tasks as assigned by Neon Retail Management.
Requirements
Minimum 2 year in a retail management or similar related position
Preferably certified with a food safety hygiene certification.
Must be able to work a flexible schedule, weekends and evenings
Knowledge of POS systems
Must be able to perform all retail and F&B floor functions.
Stock/retrieve merchandise, lift/push/pull 10-15 kgs and unload shipments.
Excellent verbal and written communication skills, effective communication with all management and staff.
Team player
Proficient in Microsoft office
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