Delinquency Response Agent / Collections Officer
$ 2,500 - $ 2,500 / Per Mon
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Role Sneak Peek
This role focuses on phone collections, ensuring delinquent customers who have promised to make payments on specific dates follow through with their commitments. Your main responsibility is to engage with these customers, secure their payment promises, and ensuring timely payments. It requires strong communication skills, a dedication to achieving payment targets, and excellent customer service. If you're skilled in phone collections and results-driven, this role could be perfect for you.
Workday Activities
As a Collection Agent, your daily duties involve reaching out customers with outstanding payments using automated call systems, negotiate payment plans, address customer concerns, and keep meticulous records. Adapting your approach to each customer and ensuring timely follow-ups are key. All of this must be done while adhering to legal and company guidelines to meet or surpass collection targets. Your role is vital in managing overdue accounts and contributing to the team's success.
Requirements:
Min. 2-3 years of experience in contact center roles, Back-Office Processing, or the Banking and Financial Services industry.
Excellent proficiency in both English and Mandarin are essential to liaise with Mandarin speaking clients.
Proficiency in managing multiple screens and systems while handling data efficiently.
Strong ability to manage challenging customer chats while simultaneously handling data entry on various screens.
Self-motivated and highly driven individual, capable of quick thinking and displaying a very responsive personality.
Open to individuals of all genders & age groups.
Two rotating shifts: 10 am - 7.30 pm & 10.45 am - 8.15 pm.
Five-day workweek: Monday to Saturday, with Sunday and 1 additional day off.
Valuable Additions
Experience with debt collection software, CRM systems, or previous work in debt collection or related fields
Additional language or dialect knowledge is a plus.
This role focuses on phone collections, ensuring delinquent customers who have promised to make payments on specific dates follow through with their commitments. Your main responsibility is to engage with these customers, secure their payment promises, and ensuring timely payments. It requires strong communication skills, a dedication to achieving payment targets, and excellent customer service. If you're skilled in phone collections and results-driven, this role could be perfect for you.
Workday Activities
As a Collection Agent, your daily duties involve reaching out customers with outstanding payments using automated call systems, negotiate payment plans, address customer concerns, and keep meticulous records. Adapting your approach to each customer and ensuring timely follow-ups are key. All of this must be done while adhering to legal and company guidelines to meet or surpass collection targets. Your role is vital in managing overdue accounts and contributing to the team's success.
Requirements:
Min. 2-3 years of experience in contact center roles, Back-Office Processing, or the Banking and Financial Services industry.
Excellent proficiency in both English and Mandarin are essential to liaise with Mandarin speaking clients.
Proficiency in managing multiple screens and systems while handling data efficiently.
Strong ability to manage challenging customer chats while simultaneously handling data entry on various screens.
Self-motivated and highly driven individual, capable of quick thinking and displaying a very responsive personality.
Open to individuals of all genders & age groups.
Two rotating shifts: 10 am - 7.30 pm & 10.45 am - 8.15 pm.
Five-day workweek: Monday to Saturday, with Sunday and 1 additional day off.
Valuable Additions
Experience with debt collection software, CRM systems, or previous work in debt collection or related fields
Additional language or dialect knowledge is a plus.
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