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IT Software Specialist - CRM

Salary undisclosed

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Responsibilities:

  • Manage and maintain CRM and Ecommerce systems, ensuring data accuracy, security, and accessibility.
  • Collaborate with sales, marketing, ecommerce, and customer service teams to understand their needs and provide solutions and enhancements to the relevant systems.
  • Coordinate with developers and technical support teams to fix bugs and deliver customizations and enhancements to meet business requirements.
  • Train and support users on functionalities and best practices.
  • Monitor and analyze data to identify trends, opportunities, and areas for improvement.
  • Integrate CRM with other business systems and applications.
  • Stay updated with the latest CRM and Ecommerce related technologies and trends.
  • Ensure compliance with data protection regulations and industry standards.

Qualifications:

  • Minimum of 3 years of experience in IT with a focus on CRM and Ecommerce systems.
  • Proven experience in managing and optimizing systems in a retail environment.
  • Experience in CRM/Ecommerce customization, configuration, and integration.
  • Familiarity with sales and marketing processes within the retail industry.
  • Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
  • Strong technical knowledge of CRM systems (e.g., Salesforce, Capillary CRM, Microsoft Dynamics, Hubspot, Zoho CRM).
  • Strong technical knowledge of Ecommerce systems (e.g., Salesforce, Magento, Shopify)
  • Proficiency in database management and data analysis.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively within a team.
  • Detail-oriented with strong organizational skills.
  • Familiarity with retail industry processes and requirements is a plus.