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Principal Responsibilities - Operations (Soft Services)
Manage general administrative / soft services activities such as Janitorial, etc. and any other duties as assigned
Inspect the office regularly to ensure all office equipment work properly
Ensure the day-to-day operations excellence for sites under your management and coordination
Asset / Inventory Management
Day-to-day “Operational” Management of vendors to ensure required vendors are assigned within SLA response time, to attend to facilities-requests and ensuring No “Down-time” on critical items and/or escalated customer complaints.
Ensure all Facilities related documentation is filed and inventoried properly at site.
Managing and overseeing of pantry supplies, stationery/first aid items replenishment
Coordinate with Housekeeping to ensure that pantry and vending machine items are always in stock
Ensure all employee services are managed and delivered as per customer expectation /satisfaction within SLAs/KPIs; Any adhoc/special requests to have the necessary approvals prior to implementation
Assist in the preparation of reports and analysis
Other adhoc task assigned from time to time depending on business requirements
Supporting day-of execution including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions, when needed
Managing and fostering relationships with team/vendors and other key stakeholders through effective communications, collaboration, and engagement
Follow department policies, procedures and service standards
Coordinates the facilities management service, which encompasses ad hoc maintenance,
Events
Primary Coordinator for conferences and big group events
Liaise with requestor/user to support the development of and understand the requirements for each event.
Manage general administrative / soft services activities such as Janitorial, etc. and any other duties as assigned
Inspect the office regularly to ensure all office equipment work properly
Ensure the day-to-day operations excellence for sites under your management and coordination
Asset / Inventory Management
Day-to-day “Operational” Management of vendors to ensure required vendors are assigned within SLA response time, to attend to facilities-requests and ensuring No “Down-time” on critical items and/or escalated customer complaints.
Ensure all Facilities related documentation is filed and inventoried properly at site.
Managing and overseeing of pantry supplies, stationery/first aid items replenishment
Coordinate with Housekeeping to ensure that pantry and vending machine items are always in stock
Ensure all employee services are managed and delivered as per customer expectation /satisfaction within SLAs/KPIs; Any adhoc/special requests to have the necessary approvals prior to implementation
Assist in the preparation of reports and analysis
Other adhoc task assigned from time to time depending on business requirements
Supporting day-of execution including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions, when needed
Managing and fostering relationships with team/vendors and other key stakeholders through effective communications, collaboration, and engagement
Follow department policies, procedures and service standards
Coordinates the facilities management service, which encompasses ad hoc maintenance,
Events
Primary Coordinator for conferences and big group events
Liaise with requestor/user to support the development of and understand the requirements for each event.
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