GUEST RELATIONS OFFICER (PART-TIME) - HIGHHOUSE & NOVA
Salary undisclosed
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
You are responsible for the care of high-profile guests and ensuring guests have a positive experience.
Job Summary
This role requires an individual who has an outgoing personality and excellent guest service skills to provide an unparalleled service experience to our exclusive VIP guests and guests.
Key Responsibilities
Understand each guest’s needs and preferences to provide personalized service.
Coordinate reservation requests with the team.
Contribute to the smooth and efficient running of the guest experience journey.
Establishes and maintains positive customer contact at the restaurant/club.
Recognizing VIP and regular guests.
Communicates guest’s comments to the Guest Relations Managers.
Actively seek feedback from guests to identify areas of improvement.
Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
Responsible for the general upkeep of the restaurant/clubs and facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.
Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person.
Perform any other duties as assigned by the supervisors and management.
Requirements:
Quick decision-making and problem-solving abilities.
Experience in working in F&B and/or Nightlife establishments is a bonus.
Coordinate reservation-related requests with the team.
Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
Must be fluent and literate in English for communication with stakeholders, bilingual experience preferred.
Ability to maintain a calm composure with difficult customer interactions and customer disputes.
Must be self-motivated, adaptive, open-minded and willingness to be flexible.
Able to work on rotating shifts, public holidays, and weekends, and late night hours
Job Summary
This role requires an individual who has an outgoing personality and excellent guest service skills to provide an unparalleled service experience to our exclusive VIP guests and guests.
Key Responsibilities
Understand each guest’s needs and preferences to provide personalized service.
Coordinate reservation requests with the team.
Contribute to the smooth and efficient running of the guest experience journey.
Establishes and maintains positive customer contact at the restaurant/club.
Recognizing VIP and regular guests.
Communicates guest’s comments to the Guest Relations Managers.
Actively seek feedback from guests to identify areas of improvement.
Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
Responsible for the general upkeep of the restaurant/clubs and facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.
Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person.
Perform any other duties as assigned by the supervisors and management.
Requirements:
Quick decision-making and problem-solving abilities.
Experience in working in F&B and/or Nightlife establishments is a bonus.
Coordinate reservation-related requests with the team.
Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
Must be fluent and literate in English for communication with stakeholders, bilingual experience preferred.
Ability to maintain a calm composure with difficult customer interactions and customer disputes.
Must be self-motivated, adaptive, open-minded and willingness to be flexible.
Able to work on rotating shifts, public holidays, and weekends, and late night hours
Similar Jobs
