IKEA Jurong - (PART TIME) Sales & Services Co-Worker
Salary undisclosed
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In your role as Sales & Service Associate, you will ensure end to end shopping experience and apply home furnishing knowledge to provide relevant solutions to customers.
Responsibilities:
• To know and understand the customers’ shopping behavior, retail trends & life at home and use this knowledge to provide the relevant solutions for our customers
• To ensure that sales and profitability is secured through sales steering and range efficiency to maximize growth
• To know the importance and actively work with replenishment proposal- securing the right parameters to ensure product availability
• To ensure that my area of responsibility is in excellent shape as new, fully stocked and that a high level of merchandising basics is always in place
• To contribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindset
• To support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.
Requirements:
• You are able to work on retail peak hours, weekends and Public holidays.
• You are able to commit at least a minimum of 10 hours per week
• You have the ability to make things happen by championing flexibility, speed and simplicity;
• You have the ability to align customer needs and expectations with business needs.
• You have the ability to communicate with various levels of co-workers from different functions;
• You have the ability to work on agreed working methods independently and reliably.
• You have the ability to find solutions for customer and operational issues.
Responsibilities:
• To know and understand the customers’ shopping behavior, retail trends & life at home and use this knowledge to provide the relevant solutions for our customers
• To ensure that sales and profitability is secured through sales steering and range efficiency to maximize growth
• To know the importance and actively work with replenishment proposal- securing the right parameters to ensure product availability
• To ensure that my area of responsibility is in excellent shape as new, fully stocked and that a high level of merchandising basics is always in place
• To contribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindset
• To support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.
Requirements:
• You are able to work on retail peak hours, weekends and Public holidays.
• You are able to commit at least a minimum of 10 hours per week
• You have the ability to make things happen by championing flexibility, speed and simplicity;
• You have the ability to align customer needs and expectations with business needs.
• You have the ability to communicate with various levels of co-workers from different functions;
• You have the ability to work on agreed working methods independently and reliably.
• You have the ability to find solutions for customer and operational issues.
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